Privacy Policy

Acm365's Privacy Policy — Your data is safe with us

Find out clearly what information we collect when you use acm365, how it is used, and the steps we take to protect your privacy.

Last Updated: January 2026
Effective Date: Applicable from 1 January 2026

1 Introduction

Acm365 (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information acm365 collects, why we collect it, how it is used and stored, and what rights you have.

By using the acm365 website or app, you are agreeing to this Privacy Policy. If you do not agree, please discontinue using our services.

This Privacy Policy of acm365's Terms and Conditions should be read alongside this document. Both govern the relationship between you and us.

We believe transparency is the foundation of trust. We hide nothing — you always have the right to know how your data is being used.

2 What Information We Collect

Acm365 collects two types of information — what you provide directly, and what is automatically collected as you use the platform.

Type of Information Details Collection Time
Identity Information Name, date of birth, national ID number During Registration
Contact Information Mobile number, email address During Registration
Financial Information Mobile Banking/Nagad/Rocket number, transaction history During Deposits and Withdrawals
Device Information IP address, browser type, operating system On Every Visit
Usage Information Page visits, game history, betting patterns While Using the Platform
Cookie Information Session cookies, preferred language, and settings While browsing the website
acm365 never collects unnecessary information. Every piece of data is collected for a specific purpose and kept to the minimum required.

3 Why We Collect Information

Every piece of information acm365 collects has a specific purpose. We never collect data unnecessarily or sell it.

  • Account creation and management: Identity and contact information is used to complete the registration process and keep your account secure.
  • Age Verification: Date of birth and ID information is required to prevent access by minors.
  • Processing financial transactions: Financial information is used to correctly process deposits and withdrawals.
  • Fraud Prevention: Device and usage data is analyzed to detect suspicious activity and keep your account secure.
  • Service Improvement: To understand which games or features are most used and improve our service quality accordingly.
  • Fulfilling legal obligations: Certain information must be retained to comply with regulatory requirements.
  • Customer Support: Our support team uses your account information to resolve your issues quickly and accurately.
  • Ensuring Responsible Gaming: To identify excessive gaming patterns and offer timely assistance.
acm365 never sells your information to advertisers or third parties. Your privacy is not part of our business model.

4 How We Store and Protect Your Information

Acm365 uses industry-leading technology to protect your data. Our servers are hosted in secure data centers, and regular security audits are conducted.

  • 256-bit SSL Encryption: All data is encrypted during transmission.
  • AES-256 Data Encryption: Stored data is also kept in encrypted form.
  • Two-Factor Authentication (2FA): An additional layer of security is applied when accessing your account.
  • Firewall and DDoS Protection: Advanced technology is used to protect our servers from external attacks.
  • Regular Security Audits: Third-party experts regularly audit our systems.
  • Staff Training: Only authorized personnel may access user data.

Your data is retained for as long as your acm365 account is active and for any period required by law. Upon a request to close your account, personal information will be deleted unless retention is legally required.

Financial transaction records are legally required to be retained for a minimum of 5 years in accordance with regulatory guidelines.

5 Sharing Information with Third Parties

Acm365 never sells your data. However, in limited circumstances, information may be shared with third parties:

  • Payment Processing: Payment providers such as Mobile Banking, Nagad, and Rocket receive only the minimum information necessary to verify transactions.
  • Identity Verification Services: Information may be shared with accredited verification agencies for age and identity checks.
  • Legal Authorities: We are legally required to provide information when ordered by a court or directed by a government authority.
  • Anti-Fraud System: Signals may be shared with specialist services to help prevent fraud.
All third parties that acm365 works with are bound by strict confidentiality agreements. They may only use your information for the specific purpose agreed upon.

In the event of a company merger or acquisition, your information may be transferred to the new managing entity. You will be notified in advance if this occurs.

6 Cookie Policy

Acm365 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

Cookie Types Purpose Retention Period
Essential Cookies Maintaining login sessions and ensuring security Until end of session
Functional Cookies Remembering language preferences, theme, and settings 1 year
Analytics Cookies Analyzing page visits and usage patterns 6 months
Security Cookies Detecting fraud and preventing multiple logins 30 days

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent some features from working properly.

7 Your Rights

As an acm365 user, you have the following rights over your own information:

Right to Know

Submit a request to find out what information we hold about you.

Right to Correction

If any of your information is incorrect, please contact support to have it corrected.

Right to Erasure

You can request deletion of your personal data after closing your account.

Right to Restrict Processing

You can restrict the use of your information for specific purposes.

Data Portability

Request a download of a copy of your data.

Right to Object

You can object to certain uses and opt out of mandatory marketing.

To exercise any of your rights, email us at [email protected]. We will respond within 30 days.

8 Children's Privacy

Acm365 is strictly for users aged 18 and above. We never knowingly collect any information from minors.

  • Age is verified at the time of registration.
  • If we become aware that a person under the age of 18 has created an account, that account will be immediately closed and their information deleted.
  • If parents suspect their child is using acm365, please contact support immediately.
Child protection is acm365's highest priority. To learn more about responsible gaming, visit our Responsible Gaming View Page.

9 Privacy Policy Updates

Acm365 may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date on this page.

  • Registered members will be notified by email or SMS of any major changes.
  • Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
  • Visit this page regularly to stay up to date with our latest policy.

10 Contact and Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us.

  • Email: [email protected]
  • Live Chat: Click the chat button in the bottom-right corner of the website
  • Response Time: 24–48 hours by email, 2–5 minutes via live chat
Our support team is available 24/7, 7 days a week.
Why Trust acm365

Acm365's Commitment to Protecting Your Privacy

Acm365 is more than a gaming platform — it is a place you can trust. Our technology and policies keep your information safe at all times.

Bank-Grade Security

Acm365 uses 256-bit SSL encryption — the same technology used by banks. Your data is protected at every step of the transfer process.

We Do Not Sell Your Data

Acm365 never sells your personal information to advertisers or third parties. Your data is not a product to us — it is a responsibility.

Minimal Data Collection

Acm365 only collects information that is necessary. No irrelevant data is requested, and unnecessary data is automatically deleted.

Two-Factor Verification

Protect your account from unauthorized access by enabling two-factor authentication (2FA) when logging in to acm365.

Transparent Policy

Acm365's Privacy Policy is written in plain, straightforward language — no complex legal jargon. You can easily understand what happens to your information.

Your Control

You have complete control over your data at acm365. You can request to view, correct, or delete your information at any time.

Frequently Asked Questions

General Questions About the Privacy Policy

No. acm365 never sells or shares your phone number with advertisers or any other third party. Your number is used solely for sending OTPs and verifying your account.

Your personal data will be deleted; however, financial transaction records must be retained for a minimum of 5 years due to legal obligations. This is entirely a legal requirement and also serves to protect you.

Yes, but only to ensure security, prevent fraud, and promote responsible gaming. This information is not used for advertising and is not shared with third parties.

Analytics and functionality cookies can be turned off. However, disabling essential cookies will prevent login sessions and security features from working properly, which may affect your ability to use the platform.

Email [email protected] and include the subject line "Data Portability Request". We will send you a copy of your information within 30 days.

Play Safe, Enjoy with Peace of Mind

Your privacy is fully protected at acm365. Register now and join Bangladesh's most trusted gaming platform.

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